Privacy Policy

1. Introduction

Mzansi Boreholes ("we", "us", or "our") is committed to protecting the privacy of our website visitors. This policy explains how we process personal information in compliance with the **Protection of Personal Information Act (POPIA)** of South Africa.

2. Information We Collect

When you submit an inquiry through our contact forms, we collect the following personal information:

• Name: To identify you and address you correctly.
• Email Address: To reply to your inquiry.
• Phone Number: To contact you regarding your request or for site assessments.
• Area / Location: To determine the feasibility of service and provide accurate quotes based on Gauteng geography.
• Service Requirements: Details about your borehole, irrigation, or filtration needs.

3. Third-Party Data Processors

We use trusted third-party services to operate our website, analyze traffic, and manage our marketing efforts:

• Web3Forms: Our contact forms use Web3Forms to securely transmit your message to our team. Web3Forms acts as a processor and does not store your personal data longer than necessary to deliver the email.
• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This involves the collection of anonymized data such as IP addresses, browser types, and page views.
• Google Ads & Marketing Tags: We use advertising tags to measure the effectiveness of our marketing campaigns and to serve relevant advertisements to users who have previously visited our site (remarketing).
• Firebase (Google Cloud): Our website is hosted on Firebase, which may collect standard server logs for security and maintenance purposes.

4. Cookies & Personalization

Our website uses cookies to improve your experience and manage marketing data:

• Essential Cookies: Required for basic site functionality (e.g., remembering your cookie preferences).
• Analytical Cookies: Used by Google Analytics to help us improve site performance and user experience.
• Marketing Cookies: Used by advertising platforms to track the performance of ads and provide personalized content.

You can manage your preferences through the banner at the bottom of the page. You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Bot Protection

To prevent spam, our contact forms include a non-intrusive honeypot bot-check provided by Web3Forms. This helps ensure that the inquiries we receive are from legitimate users.

6. Data Retention

We retain your contact information only for as long as necessary to provide the services you requested, fulfill our contractual obligations, or comply with South African legal and tax requirements. If no business relationship is established, your inquiry data is periodically purged.

7. Your Rights under POPIA

As a data subject in South Africa, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or update of your information.
• Request the deletion of your personal information (the "right to be forgotten").
• Object to the processing of your information for specific purposes.

8. Contact Us

If you have any questions regarding this policy or wish to exercise your rights, please contact our Information Officer:

Mzansi Boreholes

Email: elias@mzansiboreholes.co.za

Phone: 067 882 5330

Location: Pretoria, Gauteng, South Africa

Last Updated: April 28, 2026